Cancellation/Modification


If you change your mind about your purchase, please contact us and provide your order number and the modification you would like to make. We’ll confirm once the modification or cancellation has been made.

- You can modify/cancel your order within a 4-hour window. After that, NO changes/cancellations are possible as we will process orders immediately for timely delivery.

- Please be informed that:

    • We are not guaranteed to deliver your order in a timely manner if your order needs design modification as it will take us much longer to modify your design as your request.
    • Personalized orders will be locked for processing right after the order is complete so it is impossible to make any adjustments (including shipping details). Please double-check all details before you check out.

NOTE: Please keep in mind that purchasing means accepting all the terms mentioned above.



Return

Our products are all personalized products. All of them are non-returnable, but if the item arrives damaged or defective, you may request a refund or replacement within 72 hours.

NOTE: Hikreative has the right not to assist in providing after-sales service for problems caused by special circumstances and reasons, including but not limited to the following situations:

1, Our platform products are all customized products, and customized products do not support the no-reason return and exchange policy;

2, Damaged or deformed goods due to buyer's reasons;

3, The receiving information provided by the merchant is incorrect, resulting in the logistics failure to be properly delivered;

4, Logistics and delivery delays caused by buyer's failure to upload available orders in time, failure to generate waybill numbers due to abnormal receipt information, shelving and failure to release the hold in time, etc.;

5, The buyer's order goods contain abnormal material pictures or non-high-definition pictures, resulting in the inability to produce or blurry production;

6, Production and delivery timeliness issues caused by abnormal account orders and other factors;

7, In the event of statutory holidays, the cycle is relatively long, resulting in delays in production and delivery;

8, The delivery time provided by the platform has exceeded 30 days.

9, The actual product does not match the ordered product (except when the warehouse confirms that it was shipped by mistake);

10, The outer packaging of the product is lost or damaged (such as the brand box or the outer packaging bag containing the logistics label, etc.); the related accessories are lost (such as accessories, instructions, warranty certificates, hangtags, invoices, etc.);

11, The products and information on the website are for reference only. Due to problems such as shooting lighting and color differences on different monitors, there may be reasonable color differences and differences in brightness between the actual product and the images on the website, which are not quality issues;

12, If the order is returned, customer service will inform you to choose the processing method. If there is no reply for more than 14 days, choose the processing method (subject to the actual receipt of the returned package by the platform)

13, The system has clearly prompted that the product is out of stock, the product has been on vacation, etc., but the merchant still places the order and pays, causing production and delivery delays;

14, Apparel products cannot measure the size according to platform standards, and feedback on size issues and other related issues;

15, Issues related to normal logistics transportation traces caused by long-term logistics transportation, product status that can be restored by washing and ironing, etc.;

16, Reasonable error range caused by normal production process: reasonable error range such as sewing error, splicing error, alignment error, etc.;

17, Illegal patterns, infringement of third-party copyrights, etc., and other circumstances that do not support after-sales applications in accordance with laws or these rules and regulations.


Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next, contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this, and you still have not received your refund yet, please contact us at support@hikreative.com.

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you receive a damaged or defective product, you have 72 hours upon arrival of the product to contact us about the defective unit. You can reach out to us here, support@hikreative.com.